FAQs

Orders & Delivery

When will my order be dispatched?

As every item is handmade to order, we usually dispatch on Tuesdays and Fridays.

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Our current processing time is 1–3 working days, based on Monday–Friday and exclude weekends and UK bank holidays.

 

As a general guide:

• Orders placed Thursday (after 12pm) to Monday (before 12pm) are usually dispatched on Tuesday.

• Orders placed Monday (after 12pm) to Thursday (before 12pm) are usually dispatched on Friday.

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These are our usual dispatch days, although we may dispatch sooner.

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Some products requiring additional personalisation, or larger quantity orders (such as our Mini Bottles), may take a little longer to process.

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Please note If you choose Royal Mail Special Delivery Guaranteed by 1pm, this speeds up the delivery service after dispatch but does not reduce the 1 - 3 working day processing time.

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How long will my order take to arrive?

Once your order has been dispatched, you can choose your preferred Royal Mail delivery service at checkout:

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• Royal Mail Tracked 48 (Standard)

• Royal Mail Tracked 24

• Royal Mail Special Delivery Guaranteed by 1pm

 

You'll receive a dispatch confirmation email with tracking details once your order has been posted.

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Do you offer international shipping?

At the moment, we only ship within the UK.

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Personalised & Custom Orders

Can I use more than one photo for personalised products?

Yes! If your chosen product allows multiple photos, you'll be able to upload them before completing your order.

 

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How do I upload my photo?

You can upload your photo here

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Can I order a custom design?

Absolutely! We pride ourselves on creating personalised designs. If you have something specific in mind, send us a message and we'll do our best to bring your idea to life.​​​

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​Returns & Cancellations

Can I return my order?

As our products are personalised and handmade to order, we cannot accept returns unless your item arrives faulty, damaged or incorrect.

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Can I cancel my order?

If you'd like to change or cancel your order, please contact us as soon as possible.

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We'll always do our best to help, but once production has started we're unable to make changes or cancel personalised orders.

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Payments & Discounts

What payment methods do you accept?

We accept all major credit/debit cards, Apple pay and Google Pay.

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Do you offer any discounts?

We occasionally run promotions! Follow us on Instagram or sign up to our newsletter to be the first to hear about new products, exclusive discounts and offers.